Shipping & Delivery

Everything you need to know about shipping with Hall Store — from Australia and international delivery to pre-orders, customs, and tracking your order.

ORDER PROCESSING

  • Orders are shipped within 1–3 business days of placing an order (Monday–Friday).
  • No dispatch on weekends or public holidays.
  • You will receive a confirmation email with your tracking number once your order is shipped.
  • If you don’t receive tracking details, please email us at hello@hallstore.com.au.

AUSTRALIA SHIPPING

FREE EXPRESS SHIPPING - ORDERS OVER $249.00

All orders over $249AU receive free express shipping.

EXPRESS SHIPPING – $14.99

  • Sent via Australia Post Express.
  • Metro (excluding Adelaide & Perth): 1–2 business days
  • Adelaide & Perth: 2–3 business days
  • Rural areas: 3–5 business days

STANDARD SHIPPING – $7.99

  • Shipped via Sendle or Australia Post.
  • Metro (excluding Adelaide & Perth): 2–4 business days
  • Adelaide & Perth: 5–7 business days
  • Rural areas: 5–13 business days

Note: All Sendle orders are sent with ‘ATL’ (Authority To Leave). Please advise us if you do not want your parcel left unattended.

Delivery timeframes are calculated from our warehouse on the Gold Coast, Queensland, to your location.

INTERNATIONAL SHIPPING

DHL EXPRESS INTERNATIONAL

All express international orders are shipped via DHL Express.

Delivery estimates: 3–8 business days.

  • New Zealand: $19.90
  • USA: $24.90
  • Asia: $29.90
  • UK: $29.90
  • Canada: $29.90
  • UAE: $34.90
  • Rest of World: $34.90

CUSTOMS & DUTIES

  • Customs and clearance fees are charged in addition to international shipping costs.
  • These charges vary by country and are the responsibility of the customer.
  • häll störe is not liable for unpaid customs fees or refused shipments.
  • If returned to us due to unpaid customs, re-shipping charges will apply.

PRE-ORDERS

PRE-ORDER SHIPPING POLICY

  • Pre-order items are currently out of stock and will be shipped once restocked.
  • ETAs are estimates and may sometimes take longer than expected.
  • If your order includes pre-order + in-stock items, your full order will ship together when the pre-order item is available.
  • To ship in-stock items earlier, an additional shipping fee will apply.

IMPORTANT NOTES

PLEASE READ

  • Please check your shipping address carefully — häll störe is not responsible for incorrect addresses.
  • We are not responsible for parcels lost or damaged in transit.
  • Shipping charges on returns are the responsibility of the customer.